AI operations for freight brokers

Meet your newest operations employee.

BrokerMate reads your rate confirmations, enters the load, and keeps your TMS current—so your team can focus on moving freight.

Works alongside your existing TMS — no rip-and-replace.
Delivery confirmedLoad BM-48211 · read from your TMS
Customer updated“Driver checked in at shipper — on schedule.”
Built for freight brokers 3PLs dispatcher teams ops managers carrier sales teams of 5–100
The problem

Freight is complicated. Your back office shouldn't be.

Quoting the freight is the fastest part. What follows is the grind: keying tenders into the TMS, calling carriers for check-ins, chasing paperwork, and updating customers at every milestone. On a thin-margin load, those hours are the difference between profit and break-even.

Manual load entryCopying tenders and rate cons from PDFs and emails into your TMS, field by field.
Tracking calls & email overloadChasing drivers for ETAs while the inbox piles up with rate cons, updates, and claims.
Chasing PODs, delaying billingInvoices sit for days because paperwork is buried in a driver's cab or a carrier's inbox.
Missed appointments & surprisesCustomers hear about problems after the fact — or worse, they're the ones who tell you.

A dispatcher's Tuesday

BEFORE BROKERMATE · ONE DESK, ONE DAY
07:30Key 11 load tenders into TMS96 min
09:15Check-in calls to 14 carriers70 min
10:30Quote & book new freight
13:00Sort 60+ emails, forward updates55 min
15:00Chase 8 missing PODs for billing45 min
16:30Copy-paste customer status emails35 min
Time on repetitive admin≈ 5 hrs / day
The solution

Not another chatbot. An operations team that clocks in and never clocks out.

BrokerMate is a roster of specialized AI employees, each trained on one freight workflow. They read your documents, work your inbox, message your carriers, and update your customers — around the clock, in your systems, with your team reviewing the wheel.

AI Load Entrytenders → TMS
ON DUTY
Customer Updatescarrier update → customer draft
IN BUILD
Update Logevery change, by day
IN BUILD
Convert to PDFphotos → packet
IN BUILD
Product modules

One assistant live. Three more in build.

Load entry ships today — scan a rate confirmation, review every field, export it to your TMS. The rest are in active development with our early access brokerages, and we mark exactly where each one stands.

Live today

AI Load Entry

Upload a tender, rate confirmation, or customer email. Pickup, delivery, appointments, commodity, weight, equipment, references, rates, and instructions come back filled in for you to check.

Email or upload RCReview Data, ExportTMS-ready
In build

Customer Updates

Forward the carrier's update, get the customer version back — location, ETA, and status as a professional note in your voice. Carrier assigned, picked up, delivered. You send it, not us.

Forward Carrier UpdatesPolished Customer ReplySent by you
In build

Update Log

Every update on every load, newest first, grouped by day — today on top, scroll back for any day before it. Scanned, exported, carrier assigned, picked up, delivered, each time-stamped against its load.

Newest FirstGrouped by dayFull History Available
In build

Convert to PDF

Drivers send photos of POD and accessorial receipts; customers want clean PDFs. Forward them, get a printable packet back — straightened, sized, in order — plus a greyscaled copy. iPhone HEIC too.

Upload or Forward Photo(s)Create Single PDFReturns via Email

On the roadmap

Early access members vote on build order

AI Load Posting

Post reviewed loads to DAT and Truckstop straight from the extracted data — lane, equipment, dates, and weight mapped automatically, with your rate visibility rules applied. One review, every board.

DATTruckstopFrom PDF or TMS

AI Billing Assistant

Forward the paperwork for a load and the backup comes back as one packet — rate con, delivery confirmation, and accessorials matched, ordered, and ready to attach to your invoice.

Invoice packetsAccessorial capture

AI Analytics Manager

Lane profitability, carrier performance, and ops bottlenecks surfaced weekly in plain English — from the data BrokerMate is already logging on every load.

Lane P&LCarrier scorecards

Which should we build next?

Early access members set the build order. One vote per browser — results show as soon as you pick.

Pick the one that would save your desk the most time.

Built to work alongside your existing tools — integrations in development

TMS McLeodAljexTurvoLoadMasterTailwindAscendTMS
Load Boards DATTruckstop
How it works

One load, start to finish. Less clicking, less copying, less chasing.

Follow a single shipment through BrokerMate — from the moment a tender hits your inbox to billing-ready paperwork.

Customer
Sends a load tenderA PDF tender lands in your shared inbox.
10:02 AM
BrokerMate
Reads the PDFExtracts stops, appointments, commodity, rate, and references.
10:02 AM
BrokerMate
Creates the shipmentStructured load is reviewed and pushed to your TMS.
10:04 AM
BrokerMate
Reads the carrier updateYou forward it in; the location and ETA come out.
In transit
BrokerMate
Drafts the customer noteWritten in your voice, back in your inbox to forward.
Every milestone
BrokerMate
Prepares billingRate con, POD, and accessorials assembled into one packet, back in your inbox to forward.
Same day
Why it pays off

Run leaner. Bill faster. Look sharper.

−80%
Less manual work

Load entry, triage, and paperwork handled automatically instead of by hand.

−70%
Fewer phone calls

Automated carrier check-ins replace hours of daily tracking calls.

3–5 days
Faster billing

Delivery confirmed straight from your TMS, so invoices don't wait on a status call.

24/7
Better customer service

Proactive milestone updates — customers hear from you before they have to ask.

0
Repetitive typing

Fields extracted from documents with a human review step, not a keyboard marathon.

+40%
More loads per employee

Your ops team covers more freight with the same headcount — or grows without adding it.

ROI estimator

What does the admin grind cost you today?

Drag the slider to your monthly load volume and see roughly what BrokerMate hands back to your team.

1001,0002,0003,000
$18$27$36$45
$0 /mo
0 hrs/mo
0 FTEs
0 calls/mo

Estimates assume ~15 min of load entry, tracking, and update work per load, with 80% automated. Your demo uses your real documents and volumes.

Inside the product

Your morning, on one screen.

Every load event in one place, newest first. What moved overnight is the first thing you see.

Product interface shown with sample data.

Questions brokers ask

Straight answers, before you even ask.

We believe technology should make your workday easier — not more complicated. So here's the honest version.

Does BrokerMate replace my TMS?
No — and it's not trying to. BrokerMate works alongside your TMS as an extra set of hands. It reads your documents and emails, pulls out the load data, and hands clean records to the system you already use. You keep your TMS, your workflows, and your data.
Is BrokerMate replacing my operations staff?
Not at all. The best operations people solve problems, build relationships, and keep freight moving — no software does that. BrokerMate handles the repetitive work that pulls them away from those higher-value tasks: the typing, the chasing, the copy-pasting.
How does the human review step work?
Nothing enters your TMS or goes to a customer without your say-so. Extracted loads land on a review screen where your team confirms or corrects fields before export, and outbound messages follow templates you approve. You decide what runs automatically and what waits for a click.
What do I send where?
Load documents go to Upload: a tender, rate confirmation, or customer email, read into a load and handed back for review. Paperwork goes to the converter: PODs, BOLs, lumper slips, and other accessorial backup, returned as a printable packet. The split is not bureaucracy — only a load document carries the fields a load is built from, and a POD has none of them.
Will BrokerMate make mistakes?
Sometimes — any software does, and anyone who tells you otherwise is selling something. That's why low-confidence fields get flagged on the review screen instead of silently guessed, so a person confirms them in seconds. The goal isn't to eliminate oversight; it's to eliminate hours of repetitive work while keeping your team in control.
What about my data and my customers' data?
Your documents and shipment data are used only to run your workspace — never sold and never used to serve other brokerages. Data is encrypted in transit and at rest, and you can request deletion at any time. Details are in our Privacy Policy.
Is this difficult to set up?
No — the whole point is to make your workday simpler, not hand you another complicated system to manage. Early access onboarding starts with one forwarding rule and samples of your most common documents; most teams are processing their first loads within days, not months.
What does early access include?
Early access members get hands-on onboarding, direct input into the module roadmap, and locked-in launch pricing. In return we ask for feedback and, if things go well, a reference. No long-term contract required.
Pricing

Less than a hire. Available on day one.

Plans scale with your load volume. Every plan includes the review screen, audit logs, and human-in-the-loop controls.

Starter

For small brokerages automating their first workflows.

$499/mo

Up to 300 loads / month

  • AI Load Entry with review screen
  • Update Log
  • Email support
Start with Starter
Most popular

Growth

For brokerages ready to automate the full load lifecycle.

$1,299/mo

Up to 1,500 loads / month

  • Everything in Starter
  • Customer Updates
  • Priority support
Book a Demo

Enterprise

For high-volume brokerages and 3PLs with custom needs.

Custom

Unlimited loads · custom integrations

  • Everything in Growth
  • SSO & advanced permissions
  • Dedicated success manager & SLA
Request a Demo

Early access members lock in launch pricing. No long-term contract required on Starter and Growth.

Get started

Let's show you how much time your team could save.

Every brokerage is different. We'll walk through your workflow, answer your questions, and run BrokerMate against your own rate confirmations — if it can't read your documents, you shouldn't buy it. No pressure. No hard sales pitch. Free trial.

Book a demo or join early access

We'll reach out within one business day.

No spam, no obligation. Questions? brokermateai@gmail.com